Question 1

How do I book a tour or transfer?

Accepted Answer

The easiest way is to use the booking form on our website. Simply select your desired tour or transfer, fill in your details, and we will contact you via WhatsApp to confirm everything and arrange payment.

Question 2

What is included in the tour price?

Accepted Answer

Each tour's description details what is included. Generally, our prices cover round-trip transportation, a professional guide, and any entrance fees. Many tours, like our combos, also include lunch and drinks.

Question 3

Do I need to book in advance?

Accepted Answer

We highly recommend booking at least 48 hours in advance to ensure availability, especially during peak season. However, we always do our best to accommodate last-minute requests.

Question 4

Are the adventure tours physically demanding?

Accepted Answer

Tours like the Damajagua waterfalls require a moderate level of physical fitness, involving hiking and swimming. Please check the tour's specific requirements. We offer experiences for all fitness levels, so feel free to ask for a recommendation!

Question 5

Will we get back to our cruise ship on time?

Accepted Answer

Absolutely. All our tours for cruise passengers are perfectly timed to your ship's schedule. We guarantee you will be back at the port with plenty of time to spare before departure.

Question 6

Are your tours private or for large groups?

Accepted Answer

We offer both! Most of our tours can be booked as a private experience for your family or group. We also accommodate large groups with advance notice. Please specify your preference when booking.

Question 7

What should I bring on the tour?

Accepted Answer

We recommend bringing sunscreen, a hat, sunglasses, a towel, and a swimsuit for any water-based activities. Comfortable shoes are a must. It's also a good idea to bring some cash for souvenirs or additional gratuities.

Question 8

What is your cancellation policy?

Accepted Answer

You can find our full cancellation policy on our Terms & Conditions page. Generally, we offer a full refund for cancellations made more than 48 hours before the scheduled tour time. Please contact us for specific cases.